Your satisfaction is important to us! If for any reason you are not satisfied or any query, please kindly email us at: email@example.com
All goods undergo comprehensive quality control and are checked for faults and damage before they are sent to customers, and we will properly pack all goods before delivery, especially for fragile items. In case of goods arriving damaged or not as ordered item, please inform us by email within 48 hours, and keep the goods with all packaging and receipt. We will offer exchange service if the proof is provided. All return or exchange items must be unused and in their original condition with the packaging box. Items will not be accepted if they have been used, damaged or altered in any way.
We will instruct you the address to ship back the product(s) by email. Please Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. SÉLA is not responsible for any returns lost in transit.
Refunds will be done only through the Original Mode of Payment. We regret that we are unable to refund the original shipping charges.
Also, we cannot provide refunds for SÉLA product purchased at other retailers. Only products purchased on selaminerals.com.au may be returned for refund.
Australia Heights General Trading Pty. Ltd. (ABN 98 613 507 592), exclusive distributors of SÉLA ANCIENT MINERALS in Australia and New Zealand, is based in Melbourne, Australia and ships world-wide. Regular shipping within Australia is a flat rate of A$10.00. Orders over A$150.00 receive free shipping within Australia. International shipping costs are A$19.95 per order. Delivery days within Australia are approximately 3-5 business days. NO PROCESSING OR DESPATCH OF PARCELS OCCURS ON PUBLIC HOLIDAYS OR SPECIFIC AUSTRALIA POST DESIGNATED DAYS OFF WHICH OCCUR TWICE A YEAR.
We accept payments online using Visa and MasterCard credit/debit card in AUD. All other currencies & exchange rates displayed on the website are references only. Payments are processed securely via Stripe.